AHP Seeks Provider Training & Education Manager

Posted April 2018
Job Title Provider Training and Education Manager
Req Number 49200BR
Job Code/Payroll Title 0305 Public Education Manager I
Location Mission Center Building
Department Psychiatry/Alliance Health Project
Work Days Monday–Friday 8:30 am–5:00 pm with occasional travel
Shift Length 8 Hours
To apply Follow this link

Under the direction of Alliance Health Project (AHP) Director, the Provider Training and Education Manager (PTE Manager) oversees program planning and development, curriculum development, participant recruitment and registration, course implementation, staffing, evaluation and quality assurance, and contractual relationships necessary to fulfill AHP’s provider education initiatives and oversees contracts with a combined budget of more than $1MM annually. Among these initiatives are multi-day face-to-face trainings, including certification trainings, online courses and webinars, publications and other written learning materials, and site-specific technical assistance.

The PTE Manager serves as the liaison to the various government agencies and funders supporting the unit, and with various partners, coordinating all programmatic aspects of complex multi-year contracts funded by the State Office of AIDS and the CDC, and AHP’s CDC-funded partnership with two other UCSF units—the Center for AIDS Prevention Studies and the Center of Excellence for Transgender Health—collaborations with the San Francisco Department of Public Health (SFDPH) and other CDC-funded capacity-building assistance providers, and others. The PTE Manager negotiates with smaller PTE program customers, developing contract objectives for single and multiple training commitments. The PTE Manager supervises, directly or indirectly, the seven members of the PTE team and is a member of the AHP Management Team.

The UCSF Alliance Health Project (AHP) provides a wide range of direct mental health services to support the mental health and wellness of the lesbian, gay, bisexual, transgender, and queer (LGBTQ) and HIV-affected communities in constructing healthy and meaningful lives. Since 1984, AHP has served thousands of clients, counselors, and clinicians, justifying its reputation as one of the leading HIV and LGBTQ mental health agencies in San Francisco. Since 1988, AHP’s Provider Training and Education Unit has sought to transform the agency’s unique direct service experience into counseling approaches for other providers and to disseminate these approaches in face-to-face and online trainings and publications including newsletters and books.

AHP remains the primary developer of HIV test counseling curricula in California and the primary trainer of state-funded programs. And since 2014, AHP has been a Centers for Disease Control and Prevention Capacity-Building Assistance (CBA) Provider. Implementing a range of HIV counseling and testing interventions—including training, technical assistance, and information dissemination—for frontline agencies nationwide. As part of its CBA efforts, AHP is the CDC’s master trainer of one of the CDC’s most important interventions: Personalized Cognitive Counseling, an evidence-based training developed by AHP). Finally, AHP is expanding into non-HIV-related education for providers working in with LGBTQ communities.

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.

Required Qualifications

  • Bachelor’s degree in related area and / or equivalent experience / training. Minimum seven years related experience
  • At least seven years of experience conducting trainings, applying adult learning theory
  • At least five years of experience researching, writing, and developing curricula, and other learning materials
  • At least five years counseling experience, ideally HIV test counseling
  • At least five years of experience working with HIV and populations disproportionately affected by HIV
  • At least five years working with HIV-related and LGBTQ-related health topics, including sexual and substance use, and comfort approaching them in a client-centered way
  • At least five years of experience applying theories of cultural competence and cultural humility
  • At least three years applying excellent communication and interpersonal skills, in particular, capacity to respond to a variety of different constituencies, assess and analyze their needs and concerns, and take appropriate action
  • High-level capacity to manage a variety of logistical demands; and at least three years of experience in long- and short-term planning, analysis, problem-solving, and customer service
  • Strong knowledge of public education, technical education and / or training and development programs
  • Highly effective management skills, including strong skills in directing and developing staff members
  • Highly effective skills to conduct needs assessment and program delivery
  • Thorough and effective verbal, written and interpersonal communication skills and presentation skills
  • Maintains effective professional relationships with department managers as well as external clients and instructors
  • Willingness to undertake multi-day travel, including occasional national travel and potential international travel
  • Demonstrated excellence in reliability, timeliness, and attendanceNote: Physical/health screening required.

Preferred Qualifications

  • Master’s degree in related areas of education, or public health or mental health
  • HIV Test Counselor Certification
  • Written and spoken Spanish fluency
  • Experience as a front line trainer in a health-related field
  • Knowledge of and experience with online course management systems and online course development and design
  • Demonstrated ability to assess a learning or technical assistance goal, and plan a training module or technical assistance intervention to successfully achieve that goal
  • Demonstrated knowledge of counseling theory and practice
  • Demonstrated knowledge of harm reduction theory and practice
  • Demonstrated experience planning and overseeing projects
  • Demonstrated ability to evaluate training participants
  • Demonstrated experience planning and implementing technical assistance
  • Thorough skills to conduct needs assessment and development of new presentations / courses to meet organizational needs
  • Skill in using business software systems in the completion of work assignments; i.e., Word and PowerPoint, and comfort interacting with online database and calendaring programs